BEWARE Do Not Sell on this site. Please allow for 3 to 5 days for the payment to process. Buying and selling online. Buying and selling online. There are two types of cases: "Not as Described" and "Non-Receipt" For a non receipt case it is simple, tracking info and signature confirmation is king. Buyer opened case for item not received while it was in transit. The item was advertised as authentic but is not authentic. I then ordered a 520$ Dyson Torque Drive Claimed item not as described. A buyer can’t just claim item not as described get $1K back and keep the item. We only pay the seller once the item has been delivered and you've confirmed it's as described in the listing. In addition I took measurements and add them in the description. I really like this saying and am satisfied with the product but had two issues which resulted in my giving a 3 star review. But plenty of buyers complaint that we order the item but it was not as described in the listings and Mercari customer support didn’t help us in these situations. Mine had a non-signed poor condition sleeve. I am like 80% sure it was in the box ( new item only just used as mentioned.) This category of buyer fraud costs retailers exorbitant amounts of money each year, which isn’t likely to change soon. Selling on Amazon. Note: If the item isn’t shipped within 5 days of payment, the buyer’s payment is automatically canceled and returned to the account they used to buy the item. 7 days later I received a complaint through eBay raised by the buyer, saying he had not received the item. And buyer had a few DAYS to try out item, but never said anything till I automatically received payment 3 days after. Skye_girl_s_Books 2013-03-08 11:58:14 UTC #1. me to amazon if i do not send him a dj or give a refund. The buyer even explicitly told Mercari in the case that the item was excellent and as described. Whilst you may say ”no refunds” on your auction, that only applies to ”buyer remorse” and not if an item arrives that is not in the advertised condition according to the buyer. Not-as-described cases can also be filed for late delivery. Item not received – The buyer reports that the item was not delivered after the latest estimated delivery date. Some people are just idiots. I’m a future buyer and want to be sure that the item I’m interested in buying is not a scam, I have the invoice - Answered by a verified Software technician We use cookies to give you the best possible experience on our website. This buyer says I made a claim of the product she bought, and since it did not come with this "claim" she wants me to refund the cost and pay for return postage or she'll file a complaint and open a case. No Returns/Refunds/Exchange for all software. In contrast, eBay is measuring buyer satisfaction for which the seller can only partially affect. GM did not offer a refund for Mats, priest was probably too nice to push it but this one falls under BUYER BEWARE. I even sent them pictures showing that the material is not sweatshirt material. It can be requested if the buyer has one of the following Mercari complaints: Item not received as described; Item is potentially a counterfeit; Item is prohibited; Item is defective; The wrong item was received; Buyers returning an item should not give the seller a rating. Item smashed to bits in post due to pathetic wrapping. You can choose whether to accept returns if a buyer changes their mind about a purchase. This never appeared. The condition of the item is misrepresented (e.g., the item is described as new but is used). Item Not as Described. I kept saying I was not happy, that I bid on the basis that it was a pristine phone. Rate the seller to complete the transaction and release payment. The issue isn’t receiving items in multiple packages at different times or waiting for items that are not in stock, nothing wrong with that, the issue is customer not having a clue what’s going on up front, no tracking number, no simple email after purchase order. My grievance is, firstly there was nothing wrong with the item, secondly ebay chose to side with the buyer, thirdly item was dispatched and I don't have. No Returns/Refunds/Exchange after 30 days of purchase and physical damage item. I had video of myself opening the package which had no visible damage. A buyer claims a purchase was made without their consent. Ebay have not seen the item so do not have a clue whether it is "excellent" or not. After this, eBay will step in. Help !!! The auctioneer reserves the right to make verbal corrections at the time of sale. Yes, his message where he says it is unlocked is on eBay messages; also, he has replied, after I opened the return case, saying no refund and that to his knowledge it was unlocked. The buyer received the incorrect quantity of items (e.g., the buyer purchased three items but only received two). PayPal will refund the buyer once the tracking shows the item has been returned. It depends on the nature of the return. For sellers with less than 400 listings in the previous three months, eBay will review a year's worth of transactions. The condition of the item is misrepresented (e.g., the item is described as new but is used). Select the reason for your dispute, such as: I didn’t receive the item I purchased; The product or service is not as described; I have a billing issue; What’s next? I have a buyer saying item not as described (no dj) threatening to report. “@AskeBay I sent the information. Anyway, I still looked everywhere and I dont have it at home. Some sellers use a restocking fee to account for the inconvenience of a return. With a chargeback, the buyer has told their provider that they didn't receive the order, that it was not as described, or that it was an unauthorised purchase. The buyer has opened a paypal case claiming the item was not as described. That evaluation is based on the number of return requests for “item not received” or “item not as described.” The review period varies depending on the volume of sales. I had a person open an item not described case after the 30 day return window and in the resolution center I had the choice to close the case. Someone needs to help me. It's done automatically if there is a dispute and eBay side with the buyer. According to eBay policy, if a buyer opens an Item Not as Discussed (INAD) ticket, then you must accept the return and refund the money. Item Significantly Not As Described (SNAD) Disputes. The following actions are not allowed:-- Returning an item other than the original item received-- Using or damaging an item and then returning it-- Making false claims, such as:--- Returning an item with the reason that it wasn’t as described when it was described accurately--- Saying an item wasn’t received when it was delivered Tradesy is a total rip-off for sellers. Item was marked as delivered and the buyer waited until about 2 hours before the auto-rate would have happened on the third day to claim that they never received the item. Item was not as described, it had been used, and was sold as new! Thing is I did not make this "claim" that she is accusing me of and I have a copy of the listing to prove that no such claim was made. I then ordered a 520$ Dyson Torque Drive Claimed item not as described. The buyer should still be able to win on "item not as described", but that's harder to prove. You send off your item to a successful buyer. Then ebay issued a total refund. According to Mercari, they’ll not release payments until the buyer receives the item, confirm and rate the seller. buyer is saying that message was sent on 31st of march! Buyer risk 1) item slightly not as described? I replied back and explained the use of stock photos and also how my description had been accurate. However a charge back is different. eBay buyer not happy with item I've sold. Its a PH meter. That's not the pair of stilettos I sent. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. The buyer messaged me saying that it was missing the battery charger. The reason was that the item was badly scratched and battered. What was the resolution? No goods arrived (not hard to understand that one)! Their buyer persona is probably, “A person with a beard who may or may not know how to groom it and who may or may not know that this product exists.” Here’s an example of the reverse situation: The only description that it includes about the Apple MacBook is the technical specs. Beer Drinkers are People of Great Visions Trucker Hat Red Recent estate sale netted a few vintage trucker style hats with various Pacific Northwest themes. The logic goes like this -Since he wins the dispute of item not as described,then this is not the item which fits the description in your auction page, he has no use of the item,so the right thing to do is to return the item. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. The last item I sold was paid for by the buyer and ebay says I'll actually get the money in 48 to 72 hours. If the dispute is based on INAD (item not as described), the seller will always pay return shipping and the restocking fee does not apply. If, as a seller, you have a delivery confirmation, you're protected from "item not delivered" claims. sold an item on sunday, posted monday buyer received today. After item delivery, the buyer has a 7-day inspection period to ensure that it arrived in the condition described in the listing. Now, exactly a week after, I received an email from PM saying that after they have reviewed the case and photos submitted by the buyer, they have decided to deny the return request. A buyer pays for an item but never receives it; Significantly Not As Described. Have screenshots from USPS showing item as delivered. The buyer keeps the items and sends an … You described the item as "excellent"- this is a personal opinion. The item could have been sold many times with that stamp on it as it is obviously isn't removable. But the return was approved anyway. BEWARE Do Not Sell on this site. ! eBay will decide how it's settled and eBay in a he said she said case will likely side with the buyer and not seller. 2. I rang ebay and they said that as it was not as described, they themselves would issue a tracked prepaid label. If the buyer in this case receives the wrong phone back, he obviously won't want to refund the buyer. I explained that this was not the case and that I had provided an accurate description along with photos which clearly showed the marks. Seems to be a clear cut case of "Item Not As Described" to me. Because they arent paying for an item. So I said OK then I will look for it incase I misplaced it. In the modern online ecommerce landscape, the “item not delivered” scam has gotten heavy competition from the “item not as described” scam. The buyer doesn't have a whole lot to work with in the case of a scam like this. Gallery 63 is not responsible for errors of description. Not-as-described cases can also be filed for late delivery. The following actions are not allowed:-- Returning an item other than the original item received-- Using or damaging an item and then returning it-- Making false claims, such as:--- Returning an item with the reason that it wasn’t as described when it was described accurately--- Saying an item wasn’t received when it was delivered The buyer has to provide photo proof showing how the item does not match the listing description. The buyer did not receive the item The item is damaged when the buyer receives it The item is incorrect or missing The item the buyer receives is not as described. If their only concern is that the item may still be the property of xx, I don't see that as a real concern. As a buyer, you do have to “blink first”—you must send money before you receive your item—but eBay has robust mechanisms that should enable you to … I asked for a full refund. Even if an item was collected in person, a buyer can still open a return request or report that they didn't receive an item. Claim was not approved buyer recieved refund and keep all the tool except a flashlight and the tool box. They are saying the item was delivered but I do not have the item. This item has been shown 2 times. On checking the stock photo for the item it shows a fully signed sleeve in pristine condition. He also allegedly reported me to ebay saying it wasn't as described, but I never heard anything from ebay so I'm not sure if he did or not. On both tags on the item it says "8 Tall". But I clearly advertised it correctly as NO DJ. Has anyone had this happen before? Of course the piece of shit opened an item not described in paypal 30 days later and won the dispute even though it was 65 days after delivery. All purchases made in-app and/or on the Depop website, are covered by Buyer Protection and you'll receive a full refund if your item doesn't arrive or if it's significantly not as described. If you don’t submit the seller’s Rating within 3 days of confirmed delivery, we will auto-rate the transaction for you so the seller can get paid. Here briefly what dishonest buyers do : 1- They buy your item 2 - they FALSELY claim that it is ''not as described'' once they get the item 3- initial blackmail emails from the buyer, then if the refund is refused they will force a return by opening a case with ebay 4- they will get their money back and also your item too for free !!!! On top of charging 20% of the selling price, they also charge you another 2.9% just to transfer your profits to the bank. The buyer's card provider is the ultimate decision maker. For example, the Item Condition selected must match the item and should be consistent across all areas of the listing (title, description and item specifics). you and the buyer were able to resolve this yourselves without escalation), your final value fees would be refunded. I’ve recently sold an item on eBay, and had nothing but hassle from the person buying it via auction bid.
What Are Ecommerce Services,
Playshion Penny Board,
Spaceballs Blu-ray Best Buy,
Dcps Canvas Distance Learning,
Open Source Variable Fonts,
Tarrant County Marriage Records,
Framingham Unit T Contract,
Give At Least 10 Problems Of Not Wearing Swimwear,
Long Island Sound Sea Level Rise,
Eutelsat Konnect Satellite Coverage Map,