WHERE DO WE DELIVER?
We ship worldwide. For further information please see our Shipping page.
WILL I HAVE TO PAY FOR SHIPPING?
We offer free worldwide shipping irrespective of how many orders you have placed with us. For further information please see our Shipping page
WILL I BE CHARGED FOR CUSTOMS AND IMPORT DUTIES?
We include the cost of all duties and taxes in your order, so you won't need to pay any additional fees when you place the order.
CAN I SHIP TO A WORK ADDRESS?
Yes, we can ship to your work address, just ensure that you insert the address in the shipping section at the checkout section.
CAN I SHIP TO A PO BOX?
Unfortunately we are unable to ship to PO Box addresses.
I ORDERED MULTIPLES PRODUCTS BUT WHY AM I RECEIVING THE PARCELS SEPARATELY?
Some of our products are sent by our Designers to you. So if you have ordered multiple items, you may receive separate parcels from each of the Designer.
DO I NEED TO SIGN FOR MY ORDER?
Yes for security reasons all of our deliveries require a signature. You can have your order delivered to a work address such as an office, just update the delivery address during checkout.
HOW CAN I RETURN MY ORDER IF I CHANGE MY MIND?
To reduce paper waste, we no longer provide a paper returns label. Therefore, to arrange for a returns, please email us at email@example.com within 14 days of receiving your order requesting for an RMA (Return Merchandise Authorization) and we will organise the returns for free. You may also arrange to return the item by yourself, however note I Love Designer will not be responsible for any loss, theft or damage. Sales tax, and import duties for all non-EU countries are not refunded.
HOW CAN I EXCHANGE MY ORDER?
Unfortunately we are unable to offer exchanges. If you would like to exchange sizes, please place a new order for the size that you need and arrange for the return of your original order. If you urgently require a different size of an item, please email us at firstname.lastname@example.org and we will try our best to help you.
MY ORDER HAS NOT ARRIVED, WHAT CAN I DO?
You may contact us via the following ways
Phone: +44 (0) 74040 71818
WhatsApp: +44 (0) 74040 71818
and we will help you.
WHAT IF I HAVE RECEIVED A FAULTY OR DAMAGED ITEM?
In the unlikely event that an item is faulty or damaged when you receive it, please email us at email@example.com within 14 days from the date you received it. In your email to us, please include a photo and description of the fault and we will arrange either for a return or a replacement item for you.